Returns & Refunds

We want you to be delighted with every order. If something is not right, we will fix it.

Fresh food returns

Because our cookies are perishable, we cannot accept returns of opened or delivered food items. This is standard for fresh produce and protects everyone.

Damaged or incorrect orders

If your order arrives damaged, incomplete, or incorrect, contact us within 48 hours of delivery with your order number and a photo where possible.

We will arrange a replacement or a refund for the affected items.

Refund timing

Approved refunds are issued to your original payment method. Depending on your provider, it may take several business days to appear.

Cancellations

Orders can be cancelled only before preparation begins because we bake to order. Contact us promptly and we will confirm what is possible.